Ensuring ROI on community: how CampusConnect’s community development service delivers real impact

A thriving online community isn’t just a nice-to-have - it’s a strategic asset. When students feel a sense of connection and belonging, they’re more likely to convert, enrol, and progress. In fact, applicants who are part of a peer community are significantly more likely to enrol, with CampusConnect partners seeing over 80% offer-to-enrol conversion in 2024.

That kind of impact takes more than a platform. It takes a joined-up effort across teams, which is where CampusConnect’s community development service comes in. We act as an extension of your team, helping you deliver a seamless, scalable student experience without adding to your workload. That means supporting engagement, suggesting new ideas, and making connections - all while your team stays in control of brand, tone, and safeguarding.

Here’s what it looks like in practice:

• Welcoming every student: We support your ambassadors with prompts, tools and training to ensure every student feels seen from the start - helping build early confidence and connection. We also help you spot and support future ambassadors and advocates for the community.
• Encouraging conversations and connections: We work with your community team to spark relevant discussions, reduce repetitive queries, and empower ambassadors, alumni and staff to get involved.
• Creating and managing groups: We listen to what students are talking about and suggest new groups that reflect their needs - whether that’s about accommodation, course topics, or niche interests like gaming or sustainability.
• Planning and supporting events: We help plan and run live chat events which are available both in app (for verified applicants) and on the web (for guest access such as parents/enquirers).
• Monitoring and reporting: We share custom reports with actionable insights tailored to each team’s goals. Built-in safeguarding tools, escalation channels, and moderation guidelines help keep the community safe and respectful.
• Supporting your internal team: We onboard your staff and key stakeholders, provide clear guidance and regular check-ins, and help reduce inbox pressure by connecting students with the right people and answers.

Unlike other providers, we provide a unique level of support. We work closely with staff, ambassadors, alumni and stakeholders to build a tailored space that feels like a true part of your university - not a siloed third-party tool. We do the heavy lifting, so your team can stay focused and in control. It’s a thoughtful, scalable approach to community building - one that ensures your CampusConnect space runs smoothly and delivers results.

Want to find out how it could work for your team? Get in touch: https://www.campusconnect.ie/schedule-a-demo

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